Frequently asked questions
Q. Is Your Company licensed and fully insured?
A. Yes, We are fully licensed by the Public Carriage Office. All our vehicles are fully insured for hire and reward.
Q. Which airport do you operate from?
A. We work out of all major UK airports and provide transfer services to anywhere in the UK.
Q. How do I find my driver?
A. He or she will be waiting in front of the Airport information desk as you exit the border control section in to Arrivals Hall with your name on a ‘Meet and greet’ placard.
Q. Will I incur any extra charges if my plane is delayed or cancelled by the airline?
A. No, as we will track your flight landing time we will be aware of any delays or cancellations and we will dispatch our driver according to the new landing time.
Q. Can I get an online quote?
A. Yes, Just enter your pick up and drop off details and the size of vehicle required on the ‘Instant Online Quote’ form.
Q. What do I do if I don’t know the postcode?
A. Please click "email me a Quote" fill in as many details as you can and we will email your quotation to your inbox.
Q. What happens after I have made an online booking?
A. We review your request and send you an email confirming the booking with a booking confirmation number.
Q. What happens if I haven’t received confirmation and my transfer is imminent?
A. Please call 02089651000 and we will deal with your booking as quickly as possible.
Q. Do you operate any time of day or night?
A. Yes as all bookings are pre booked we provide a 24hr service.
Q. Can I smoke in the car?
A. No. we operate a strict non-smoking policy in all our vehicles
Q. How do I pay for my Taxi transfer?
A. We accept cash to the driver (secured with a credit or debit card to ensure we have valid pick up), PayPal, and all major credit cards.
Q. Do you do cruise ports transfers?
A. Yes, We do transfer to and from all major UK cruise ports.
Q. Do you charge if the destination is changed?
A. Yes, If it’s to a different post code or if stopped on the way to you destination, you could be charged.
Q. Are your prices per car or per person?
A. Our prices are per car please see vehicle capacity for further details.
Q. We have children travelling with us; can you provide child/infant seats?
A. Yes. Please tell us the ages of the children and we can provide up to two child/infant seats free of charge per transfer.
Q. How early do I need to book my car?
A. The earlier is the better. However, 12 hours would be recommended. If you are making a last minute booking, it is best to call us to confirm.
Q. Can I cancel my booking?
A. Yes, you can cancel or postpone a booking. Please see Terms and Conditions.
Q. How does your membership discount work?
A. If you are our member and if you use our service on a regular basis, you can be eligible for a membership discount. This will be reviewed individually by our account managers.